General conditions

Rental conditions

 

IMPORTANT: Keys pick up at ESPANHOUSE head office from 9:00 to 18:00 except weekends and public holidays. Outside the office hours the keys will be picked up at the safe boxes located outside the office and will have an extra charge for provided service.

 

ESPANHOUSE:C/CALA DORADA 1, URB. ROCÍO DEL MAR. TORREVIEJA CP: 03185 - ALICANTE

 

GPS COORDINATES:LATITUD: 37.948081 | LONGITUD: -0.713836

 

  1. DEFINITIONS.
  2. SCOPE.
  3. BOOKINGS AND DOCUMENTATION.
  4. PRICES, DAMAGE DEPOSITS, FEES, TAXES AND CHARGES.
  5. HOURS OF ACCESS AND LATE ARRIVAL/DEPARTURE.
  6. CHANGES TO BOOKINGS.
  7. STANDARDS OF CONDUCT.
  8. CONDITION OF THE PROPERTY.
  9. TERMS OF PAYMENT.
  10. CANCELLATIONS.
  11. DATA PROTECTION.

 

  1.  DEFINITIONS.

 

ESPANHOUSE: “ESPANHOUSE” means ESPANHOUSE. The company's corporate purpose includes real estate brokerage and it is registered in the Trade Register of Alicante in Volume ____, Book ___, Folio ___, Section ___, Sheet _________. Its company tax identification number (CIF) is __________.

Rental: Touristic and/or holiday rental.

Property: The property rented for touristic and holiday purposes.

Booking: A reservation of a holiday rental made by telephone, online through www.ESPANHOUSErent.com or directly at ESPANHOUSE's office.

Booking confirmation: Automatic confirmation when a booking is made.

Booking acceptance: Written confirmation sent by ESPANHOUSE within three working days of receipt of payment for the booking. 

Tenant: The person(s) making the holiday booking, who is/are entitled to the use of the property for the agreed period.

Price: The final amount to be paid by the Tenant, including rent, additional services and commissions charged thereupon.

 

 

  1.  SCOPE AND EXCLUSIONS.

 

These terms and conditions (which may be amended from time to time) apply only to holiday rentals purchased by telephone, online or at ESPANHOUSE's office.

 

These terms and conditions are applicable to the extent that they do not contradict or breach existing legislation, in which case the relevant laws shall prevail. Should any provision be declared invalid by a decision of the court, any remaining provisions shall remain valid to the extent that they can continue to operate in the absence of the invalid clause.

 

ESPANHOUSE is liable only for the prices or offers published on its website: www.ESPANHOUSErent.com . ESPANHOUSE is not liable for any errors contained in price lists or offers on any third party websites where its services may be published.

 

The Tenant agrees that assignment or subletting of the rented accommodation is expressly forbidden. 

 

The Tenant expressly waives any rights over the property provided by law for this or any other type of rental agreement.

 

  1.  CONFIRMATION AND ACCEPTANCE OF BOOKINGS AND DOCUMENTATION.

 

To confirm the booking, Tenants must complete the booking form and provide as much information as possible about their travel plans in order to organise the check-in and check-out from the property and any additional services they wish to take advantage of.

 

The tenant expressly confirms the email address provided in the booking form for the purposes of the notifications provided for in this agreement and in current legislation. Any changes of email address should be reported to ESPANHOUSE as soon as possible.

 

Following confirmation of the booking, ESPANHOUSE will hold the reservation for three business days while awaiting receipt of payment. If payment is not received during this period, the reservation will expire and ESPANHOUSE will not guarantee the ongoing availability of the property. If ESPANHOUSE receives payment after this period and the property booked is no longer available, the Tenant may either choose another property, provided that ESPANHOUSE has one available, or request that the amount be refunded. If, under the first option, there is a difference in price between the first and second properties, this difference will be charged or refunded as applicable.

 

ESPANHOUSE will accept confirmed bookings within three business days of receipt of payment. Notification of this acceptance will be emailed to the address provided by the Tenant. If the booking is not accepted, ESPANHOUSE will refund the amounts received from the Tenant within seven business days.

 

Acceptance of the booking entitles only those included in the booking to enjoyment of the rented property for the agreed period, and prohibits all others. Once the booking has been accepted, the number of people entitled to use of the property may not vary except with the express, written permission of ESPANHOUSE. Any variation will change the price, depending on the new number of occupants. 

 

Once the booking has been confirmed the Tenant will receive an e-mail with information for obligatory online check-in for all occupants over 14 years old of the rented property. For those who have not completed the check-in, access to the property will be denied. 

 

According to Ordinance 1922/2003 of July 3 on registration of travellers in tourist accommodations, anyone over 14 years old must be registered in person and sign the registration form while identified with a valid ID card or passport. This registration will be carried out at the moment of keys collection. In case of key collection outside of office hours in safety deposit boxes, the Tenants must visit the ESPANHOUSE office in person within a maximum period of 72 hours located at C / Cala Dorada, Urb. Rocio del Mar from 9:00 a.m. to 6:00 p.m. from Monday to Friday to formalise the said registration. 

 

Failure to submit this information in person to ESPANHOUSE will be lead to financial compensation by the tenant for possible administrative, civil or criminal liabilities that could be caused to the company, as well as for bringing the facts to the attention of the Commissioner of the Police / competent Civil Guard post.

 

Said registration does not avoid the obligation to complete check-in online prior to keys collection.
Failure to complete check-in online will be subject to a penalty of € 10 per traveller for making this registration in person in the office. The said registration can only be made during ESPANHOUSE's office hours

 

 

  1. ADDITIONAL SERVICES.

 

  • Collecting the keys and check-in outside ESPANHOUSE office hours (Monday to Friday from 9 a.m. to 6 p.m., except holidays): € 30 per booking.
  • Key collection at the parking Alicante Airport: € 40 per booking
  • Early check-in to the rented property (from 10.00 a.m.): € 30 per booking
  • Late check-out from the rented property (until 4 p.m.): € 30 per booking,
  • Extra bed rent: € 10 per night, baby cot: € 5 per night, baby high chair: € 3 per night.
  • Additional bed linen and towels: € 20 per each additional set.
  • Basic food package (Welcome Pack): € 50.

 

  1.  HOURS OF ACCESS AND LATE ARRIVAL/DEPARTURE.

 

There are no additional charges for rentals that commence and conclude within ESPANHOUSE office hours (Monday to Friday, 9 am to 6 pm, except public holidays). Outside of the above hours the keys will be pick up by the tenant from key security boxes. ESPANHOUSE does not offer a reception service for the commencement of a rental outside the office hours. Outside office hours and during weekends all enquiries regarding keys and check-ins will be attended between 9.00 and 22.00 hours on the following number: +34 965 714 362. No customer service is available outside these hours. 

 

Unless agreed otherwise, the Tenant must attend ESPANHOUSE's offices to make all the necessary arrangements to access the property.

 

The property will be available from 4 pm on the day the Rental commences. If the Tenant requires access to the property prior to 4 pm, ESPANHOUSE must be informed as soon as possible. ESPANHOUSE must approve all such requests in writing. 

 

The Tenant must vacate the property prior to 10 am on the day the rental concludes. If the Tenant wishes to vacate the property after 10 am, ESPANHOUSE must be informed as soon as possible. ESPANHOUSE must approve all such requests in writing and the Tenant will be charged €30.00 for each full hour after 10.30 am on the day of departure. The same amount will be charged for those Tennants that enter the property before 4pm as per booking conditions. 

 

Where arrival is delayed for any reason, ESPANHOUSE must be informed of the revised arrival time as soon as possible. ESPANHOUSE is not obliged to wait for the Tenant when it has not been informed of any delays. A €20.00 per each hour charge shall also apply for delayed arrivals outside of the office in case a personal assistance of an agent is required.

 

  1.  CHANGES TO BOOKINGS.

 

Any changes (prior or subsequent to the booking) or exceptions to these conditions must be agreed to in writing between ESPANHOUSE and the Tenant. 

 

As with any other change, changes to the date of the rental must be agreed to between ESPANHOUSE and the Tenant. Furthermore, a fixed charge of €15.00 applies for administration costs.

 

  1.  STANDARDS OF CONDUCT.

 

Tenants must comply at all times with the laws and rules of the Association of Owners. In the event of a breach of this requirement, the Tenants must vacate the property immediately, without prejudice to any compensation they may owe ESPANHOUSE, the property owner or third parties as a result of their conduct.

 

Pets are not permitted on the property without the owner's express consent. The unauthorised presence of animals on the property is grounds for cancellation of the agreement.

 

Smoking is only permitted on terraces, balconies and outdoor areas of the property.

 

  1.  CONDITION OF THE PROPERTY.

 

ESPANHOUSE is required to maintain the property in good condition and will respond during office hours to any issues that may arise in relation to the property and its condition.

When the damage caused to the property by the tenant or third parties at his dependence exceeds normal and diligent use, the tenant will be responsible for them, authorizing ESPANHOUSE to charge the amount on the credit card whose information was provided for the purposes of the obligations arising from this agreement. The same will apply with respect to any unpaid utilities.

ESPANHOUSE is not responsible for the activities that the third parties / companies carry out outside of the accommodation, e.j: common areas or nearby areas.

The Tenant is required to report any damage to the property upon arrival. Any damage reported subsequently may be attributed to the Tenant.

 

If, upon access, the Tenant finds a major problem with the property, the parties agree that the search for a solution shall be subject by the following rules:

 

  1. The problem will first be examined to ascertain whether it can be resolved within 24 hours. 
  2. Where resolution is not possible within the aforementioned period, ESPANHOUSE shall allocate the Tenant another property similar in nature, if one is available within 24 hours of it being known that the problem cannot be resolved.
  3. If there are no properties available, ESPANHOUSE will refund the Tenant double the amounts prepaid for the service. 

 

The following issues will be considered urgent:

 

  • Basic supplies (water, electricity, gas)
  • Acceso to the property
  • Any incidents that prevent the property from being habitable.

 

The rest of the matters will be attended to during standard office hours of ESPANHOUSE. These may be:

 

  • Internet, television, any electrical appliances including air conditioning.
  • Furniture and any inventory
  • Any other issue that do not affect the property to be habitable.

 

The Tenant must advise ESPANHOUSE of any incidents that occur after the property has been accessed via customer service internet portal help.ESPANHOUSE.com. Any incidents notified through any other channels will not be treated or accepted. So long as any such incidents are not the result of wilful or negligent conduct on the part of the Tenant, ESPANHOUSE agrees to resolve them as quickly as possible or, where applicable, to provide an alternative property where available. The Tenant waives the right to compensation for breach of contract if he/she vacates the property without first giving ESPANHOUSE the option to resolve the issue.

 

In the event of any incident in the property during the duration of the rental, ESPANHOUSE will send a technician to make the necessary repairs as soon as possible. If the tenant is not in the property when the technician visits, ESPANHOUSE will be entitled to facilitate the entry by using the key to the property in their possesion. The technician will leave a notification in the property about the visit and the resolution of the notified incident.

 

ESPANHOUSE will provide one set of bed linen per every 7 night stay including a set of bath towels per traveller.

 

Each property offers complimentary beach towels. For any lost or damaged towels a fee of 15€ will be deducted from the safety deposit provided at check-in. 

 

  1.  TERMS OF PAYMENT.

 

Bookings made 28 days or more in advance: the Tenant must pay 25% of the price when ESPANHOUSE accepts the booking and the remaining 75% at least 28 days prior to commencement of the rental.

 

Bookings made less than 28 days in advance: the Tenant must pay the full amount when ESPANHOUSE accepts the booking.

 

Bookings can be paid for in two ways:

-       Debit/credit card payment via virtual POS. 

-       Payment via bank transfer. When payment is made using this method, the period set forth in the third clause will commence when the transfer is received (normally within 72 hours of the booking) or upon receipt of a document from the Tenant showing proof of the transfer. Until ESPANHOUSE has accepted the booking it reserves the right to cancel it. International transfer costs shall be borne by the Tenant. 

 

  1.  CANCELLATIONS.

 

If the Tenant cancels the booking, ESPANHOUSE has the right to charge the justified fee. 

 

With an exception of force majeure which must be demonstrated by the tenant ESPANHOUSE may retain the following to cover damages and losses:

 

-      10% of the price if the booking is cancelled 30 days or more prior to arrival date.

-      50% of the price if the booking is cancelled more than 7 days and less than 30 days prior to arrival date.

-      100% of the price if the booking is cancelled less than 7 days prior to arrival date.

 

The amount resulting from the application of the above percentages will be retained from the prepayments made in advance. Management fees may also be retained in case of sufficient balance. 

 

In case ESPANHOUSE is not able to confirm the reservation the customer will be able to choose from:

-      To chose another property of similar or better characteristics

-      Withdraw from the contract with the compensation of an amount equal to the prepayments made up to that date. 

 

  1.  ADDITIONAL SERVICES.

 

All additional services offered on ESPANHOUSE's website must be paid for along with the booking. The Tenant must send ESPANHOUSE any necessary, relevant information in good time so that ESPANHOUSE can plan the services purchased and check their availability.

 

  1.  DATA PROTECTION.

 

ESPANHOUSE hereby informs you that it holds an electronic file containing personal data, duly registered with the Spanish Data Protection Agency (Agencia de Protección de Datos), in which your data will be stored. These data are used for management purposes and the recipients of the information are ESPANHOUSE Intercontinental S.L., and government agencies who by law require access thereto. You are deemed to have given your tacit consent in the absence of a declaration otherwise.

 

You may access, rectify, cancel or oppose the use of your electronic personal data by writing to the File Manager at ESPANHOUSE INTERCONTINENTAL, S.L., Calle Cala Dorada 1, Urb.Rocio del Mar, 03185 Torrevieja, (Alicante), Spain, or by sending an email to the following address: info@ESPANHOUSE.com. The foregoing is pursuant to Organic Law 15/1999 on Personal Data Protection.